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Ray Detwiler

Coral Springs, FL

Dynamic operations manager with a proven track record of leading cross-functional teams and driving process improvements to enhance operational efficiency and achieve business goals. Skilled in quality control, lean principles, continuous improvement, and best practices. Adept at developing and implementing strategic initiatives, utilizing exceptional problem-solving abilities to overcome challenges and optimize performance. Strong communicator and collaborator, committed to fostering a positive work environment and empowering team members to reach their full potential. Focused on delivering quality-driven results and innovative solutions to ensure organizational success and profitability.

Experience

CITY Furniture, Tamarac FL

Sr Manager, Photography Operations
07/2023 - 06/2024

  • Operational Coordination: Coordinated between various departments to ensure timely and accurate execution of projects.

  • Team Management: Managed multiple teams, providing guidance, feedback, and support. Conducted quarterly meetings with associates for individual development.

  • KPI Tracking: Established and tracked team KPIs and performance metrics to ensure goals and expectations are met. Utilized project management tools like ClickUp and Microsoft Office Suite.

  • Cross-Functional Collaboration: Collaborated with cross-functional teams to align on project objectives and deliverables. Maintained effective communication channels to ensure smooth operations.

  • Process Improvement: Facilitated the creation of process maps and SOPs. Continuously evaluated and improved operational processes to optimize efficiency and productivity.

  • Recruitment and Development: Contributed to the recruitment process by writing job descriptions, conducting interviews, and selecting top talent. Led daily standup meetings to align on project priorities.

  • Maintenance: Tracked construction and maintenance of set components, ensuring availability and readiness for upcoming projects.

  • Continuous Improvement: Fostered a culture of continuous improvement through participation in 5S, visual controls, reduction in the 8 wastes, CITY Circle (company’s equivalent of Toyota Quality Circle), and Kaizen.

    Skills: Management · Team Leadership · Cross-functional Coordination · Strategic Leadership · Project Management · Interviewing · Strategic Hiring · Google Sheets · KPI Implementation · KPI Reporting · Mentoring · Problem Solving · Lean Principles · Collaborative Problem Solving · Lean Process Improvement

CITY Furniture, Tamarac FL

Photography Manager

02/2022 - 07/2023

  • Team Management: Successfully managed and developed a team of 5 members, including photographers, digital techs, and retouchers.

  • Performance Improvement: Improved KPIs and performance tracking methods, resulting in enhanced performance metrics monitoring.

  • Process Optimization: Conducted comprehensive time studies and implemented findings to streamline processes, increasing productivity by approximately 20%.

  • Documentation and SOPs: Authored a comprehensive photography handbook and multiple SOPs, ensuring consistent quality standards.

  • Quality Control: Conducted quality checks on the photography team's work, ensuring adherence to brand standards.

  • Resource Management: Developed categorized documents showcasing set components, supplies, and other product inventory for efficient resource management.

  • Guide Updates: Updated and optimized the style guide for online usage, improving loading times and accessibility.

  • Collaboration: Fostered cross-functional collaboration and alignment through morning standup meetings.

  • People's Choice Award: Recognized with the People's Choice Award for the Marketing Department in Q1 2023.


    Skills: Management · Photo Management · KPI Reporting · SOP Development · Process Mapping · Lean Process Improvement

DalTile, Dallas TX

MDM Coordinator

2020 - 2021

  • Process Improvement: Spearheaded process improvements, data integrity, and compliance initiatives within the Master Data Management (MDM) department, ensuring uniformity, accuracy, and consistency of master data assets.

  • System Coordination: Led the coordination and tracking of the SAP (single-page application) system, resulting in streamlined processes and efficient resolution of customer data issues.

  • Liaison Role: Served as a management liaison, facilitating effective communication and issue resolution between the MDM team and internal departments.

  • Operational Guidance: Provided day-to-day operations guidance for issue prioritization, defect management, and break fixes to ensure high reliability of the SAP-related systems.

  • Educational Documentation: Created educational documentation for data administrators, documenting step-by-step instructions for over 75% of tasks, ensuring quality and consistency.

  • Automation Project: Served as lead for the MDM automation project, transitioning from manual data entry to automated processes, significantly enhancing efficiency and supporting marketing channels.

  • Digital Transition: Led the transition to an all-digital format, reducing printing costs and increasing efficiency for data administrators.

  • Issue Resolution: Coordinated with the Information Services department to resolve break/fix issues and assist with reporting on Key Performance Indicators (KPIs).

  • SOP Development: Developed and updated Standard Operating Procedures (SOPs) for the master data team, establishing standardized practices and promoting operational efficiency.

  • Special Projects: Actively participated in special projects assigned by senior management.

  • Mentorship Program: Enrolled in the company's mentorship program with the CIO, gaining valuable strategic

    insights.
     

    Skills: SAP · SOP Authoring · Problem Solving · Cross-functional Collaborations · Process Mapping · Business Process Improvement

City Electric Supply

Studio Manager

2014 - 2020

  • Studio Establishment: Managed the establishment of a fully equipped photo studio at corporate location, overseeing equipment needs and inventory.

  • Team Building: Played a key role in building a high-performing team, enabling the launch of an e-commerce website.

  • Digital Asset Management: Led the delivery and processing of digital assets for approximately 30,000 products within the first 18 months.

  • Visual Standards: Developed and enforced visual standards, resulting in a rework rate of 5% or less.

  • Cross-Functional Collaboration: Collaborated closely with the data team to ensure seamless integration of digital assets.

  • Corporate Imaging: Provided updated headshots for mid and senior-level leaders, including C-suite executives.

  • Project Management: Demonstrated exceptional project management skills, overseeing multiple tasks while maintaining quality and efficiency.

  • Process Improvement: Implemented streamlined workflows and standardized procedures to enhance overall studio operations.

  • Multi-site Studio Management: Established and managed on-site production studios in distribution centers in Jacksonville, Florida, and Charlotte, North Carolina.

    Skills: Management · Photo Management · Digital Asset Management · Project Management · Process Improvement

ADDITIONAL EXPERIENCE

RADIANT SQUARES PHOTOGRAPHY, Coppell, Texas, Commercial/Advertising Photography, 2008-2015 (Concurrent). Established company specializing in healthcare and commercial photography located in the Dallas-Fort Worth metroplex, the economic hub of North Texas. Oversaw accounting, marketing, and customer service. Developed the marketing campaign that included designing and building the website, visually branding the company, and developing a client base. Utilized SEO to maintain the first page of Google. Clients included Texas Health Resources, Texas Instruments, and Titan Outdoor (now Intersection.com).

 

HAGGAR CLOTHING COMPANY, Dallas, Texas, Marketing Logistics Specialist, 2006-2008.
 

ARTISTRY MARKETING CONCEPTS LLC, Dallas, Texas, Account Executive, 2006.


MACARTHUR & ASSOCIATES, Addison, Texas, Placement Counselor, 2005-2006.

EDUCATION

LETOURNEAU UNIVERSITY, Longview, Texas

B.S., Marketing, 2005

 

CERTIFICATION

Project Management Institute | Yellow Belt of Lean Six Sigma Methodology, 2020

People First International | Certified People First Leader, 2023
USCCA | Range Safety Officer 2023

INFORMATION TECHNOLOGY

Microsoft Office, G Suite, Adobe Lightroom, Adobe Photoshop, Adobe Bridge, SAP, Apple OS, Windows

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